I removed the logic board and processor heatsink, cleaning all the dried thermal paste off with an alcohol wipe. The problem had been intermittent until this evening when it became a permanent thorn in my side.įollowing on from several recent successful repairs of iPhone 4Ss with the notorious ‘Wifi disabled’ fault, and considering my AppleCare had run out on the laptop, I thought I’d give reflowing the graphics card a try. Over the past few weeks the graphics card has begun to fail, with orange stripes appearing over the screen and the laptop freezing then refusing to reboot. On this occasion, the patient in question actually was my own laptop, a 2011 MacBook Pro 15″. I’d like to think that I treat all my clients’ hardware repairs as though they were my own, showing them the same care and attention as I would with equipment I had invested in myself. I escalated the issue to a manager and was told they would cover the repair (which would’ve been £420). The Genius initially refused, stating there is no repair program and it is not an official manufacturing defect. Update : Apple have agreed to repair the laptop under an extended warranty. It’s quite clearly a manufacturing defect so legally should be covered. Time to take it to Apple and request that they cover the cost of the repair under the UK Sales of Goods Act. Update : The problem has returned, but gave me 10 days of trouble-free operation.
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